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There are no returns on any items. You may exchange your purchase by contacting us for a Return Authorization Number (RMA#) within 3-Days of receiving your order. Only one exchange is permitted per order.
(All Sales are final on Human Hair Wigs, Hairpieces, Extensions, Costume Fun Wigs and Wig Accessories. (For sanitary reasons, as well as Federal Health Department Regulation, these items are non-exchangable and non-refundable.)
To have your item(s) exchanged, it must be in perfect factory re-salable condition, unworn and undamaged, exactly as you received it with it's tags attached outside lip of box, netting (if applicable), exactly as your received it.
In consideration of all our customers who purchase our products as new, these conditions are STRICTLY ENFORCED. Any product not meeting this criteria will be REFUSED and RETURNED back to the customer at their own expense. |
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A Return Authorization Number (RMA#) will be mailed to you within 24 hours.
Please include in your email, your order number, reason for exchange, and the item(s) you are requesting as an exchange.
Any exchanges sent back without an issued RMA# will be refused and sent back to the customer at their own expense.
Upon receipt, exchanges will be processed within 7-10 business days according to the Exchange Policy Guidelines as outlined below. |
Exchange Policy Guidelines - Please Read Carefully
1. Packages must have a valid RMA number on the outside of the package. Please ensure the RMA is clearly written and visible on the outside of the return shipping box only. PLEASE DO NOT WRITE on the original item product box or a 50% restocking fee will apply.
2. Include with your exchange, a copy of your original order invoice containing your order number, name, address and telephone number, as well as the name of the product(s), manufacturer, and color choice you are requesting as an exchange.
3. The product(s) must be returned back to us within 10 days of the issue date of the Return Authorization Number (RMA#) number. Product(s) must be in new and unused factory re-salable condition, exactly as it was received. Exchanges and Returns received after that date will incur a 50% restocking fee and the remainder issued as a store credit.
4. Any Exchange or store credit issued, less restocking fees, is contingent upon final review of the condition of the exchanged/returned product(s) received once the product(s) is received back to us by the RMA Expiry Date. Authorization and final approval is NOT guaranteed based only by the issued RMA. Exchanges or store credit will be granted only after the product(s) have been issued approval. Customers will receive an email copy of any account credit.
5. Exchange fees: A 20% restocking fee, plus original shipping fee will apply to all exchanges. Any remaining balance will be issued as a store credit.
6. Any exchanges or returns sent back without an issued Return Authorization Number (RMA#) will be refused and sent back to the customer at their own expense. Collect shipments will be refused. To prevent this from happening, please follow the exchange guidelines as outlined.
Eligible Exchanges: Return your item(s) via an insured carrier such as UPS, Fed-Ex, or USPS with delivery confirmation in appropriate packaging with the RMA number CLEARLY written on the OUTSIDE of the box. Product exchanges must be received in perfect factory condition and inside original packaging with all tags and netting (if applicable) attached, including having it's name and color tag attached to the outside lip of box exactly as received.
Non-eligible Exchanges: Human hair wigs, hairpieces, extensions, costume fun wigs, and wig accessories such as shampoos, conditioners, sprays, cap liners, comfy grip bands, wig stands, color rings, combs and brushes, sale and clearance items, items that have been worn, altered, damaged or not received with tags, netting (if applicable,) and or unattached tags.
7. Standard UPS Ground Shippng charges of $9.95 will apply to all product exchanges unless expedited shipping is requested. Please indicate on your returned original invoice if you are requesting this form of shipping when making your exchange.
If you have any furthur questions regarding the Exchange Policy Guidelines, please feel free to contact us.
Color Selection and Ordering Policies:
Actual Color May Differ:
Although we make every attempt to provide color swatches that are true to color in helping you make your selection, these colors are to be used as a guide only. Differences in screen quality and resolution may make colors appear different that they actually are in person. We do not take responsibility for color selections made during the ordering process unless you ask us for advice. Please contact us before making your selection if you are in need of color assistance, or purchase a color ring as a guide to assist you before ordering.
Color Selection Ordering Policy:
Color assistance is available by contacting us by telephone or email. We cannot guarantee our color assistance will be suitable or what you had expected. Our Exchange and Returns Policy restocking fees will apply regardless if the color selection was based on a particular product picture, color chart swatch or our assistance recommendation. If however, upon reciept of your order, you recieved the wrong color than what was ordered, we will exchange for you at no charge.
Defective or Incorrect Merchandise:
Upon receving your merchandise, please check that you have received the correct item and that it is not defective.
In the event you receive merchandise you feel is defective or incorrect due to error on our part, you MUST notify us within 3-Days of delivered order for a replacement exchange to be considered.
A RETURN AUTHORIZATION IS REQUIRED. After receiving your return authorization number, the merchandise MUST be received back to us with 7 Days for inspection.
Return shipping charges for the defective or incorrect product are to be pre-paid by the customer. Collect shipments will be refused.
Merchandise found to be defective or incorrect due to and error on our part will be exchanged at no charge. Any merchandise determined damaged as a result of customer misuse or excessive treatment is NOT eligable for exchange.
Products returned not in accordance with our above "Exchange Policy Guidelines" or returned due to claims of being defective, and are found to be not defective, will be returned to the customer at their expense. If the merchandise is refused by the customer upon delivery, we will retain property of the merchandise and No Refund, Credit or Exchange will be issued to the customer.
Defective or incorrect merchandise will ONLY be exchanged for the identical or correct merchandise originally ordered. No refunds or credits will be issued.
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