EASY RETURNS - 3-STEPS AND DONE.

We want you to be happy with your purchase, yes, we accept returns. Follow the simple steps below to get your item(s) back to us.

1) Send us an email within 5-business days of your order arriving to request an RA number PRIOR to sending back. Note your order number.

  • [email protected]
  • You'll receive a response email from us with your RA (same day, or within 24 hours.)
2) Mark your RA number on the outside of your return shipping box to avoid refusal.

3) Fill out your Returns Form received with your order and send back with your return item(s).
  • Restocking Fee: 15% of original price before any discount received.
  • Standard shipping deduction if order shipped under our free shipping offer.
  • Maximum 2-items per order accepted back for return.
  • Total promotional discount used on order will be deducted from return credit in the instance of items you've decided to keep fall below the "minimum order total" threshold requirement.
  • We reserve the right to increase restocking fees for customers who repeatedly order only to return.
  • Item(s) must be received back no later than 10-business days of your issued RA.
  • Allow 3-5-business days for returns to be processed.

WHY RESTOCKING FEES?
  • We refrain from placing previous customer returns in constant rotation from one customer to the next as some wig companies offering 'no restocking' fees.
  • We sell BRAND NEW ITEMS.
  • As the distributor, we are charged restocking fees by the manufacturer(s). Hence, restocking fees.
  • We have a limited inventory sale section you can shop. Each of these items undergo strict quality control prior to ever being placed there and sold at a deeply discounted cost at final sale.
  • We greatly appreciate your business, however if you choose to not honor the agreed upon Returns Policy, respectfully please shop elsewhere.

RETURN ELIGIBILITY:

Items sent back must be in factory brand new condition - "all" original packaging included and in tact without any rips, tears, crushing, all tags still attached, and without signed of brushing, combing, wear or odors. Less than brand new received back will be refused and returned to you at your own expense.


*FINAL SALE ITEMS:

Henry Margu, Louis Ferre brands, wig care items, headwear, costume wigs, color rings, sale clearance items and price matched.


EXCHANGES:

We do not offer exchanges. As styles and colors are constantly changing in respect to inventory availability, simply place a new order for the item(s) you wish to purchase and return your original purchase to us per the instructions above.


COLOR SELECTION AND ORDERING POLICIES

Please keep in mind, "true to life color or trucolor" as is said does not exist. There is simply no way ANY image viewed on a device, whether desktop or hand-held can, or will display true color. Limitations with screen resolution, lighting you are physically standing/sitting in while viewing, as well as a multitude of other subjective factors makes the realm of colors a difficult process in choosing.

If not familiar with a color(s) ahead of time, please purchase a color ring or send us a hair sample for a complimentary color match. More on our color match options can be found HERE


ADDITIONAL INFORMATION

We do not take responsibility, nor is a refund issued in the instance of order delays in reaching you due to weather delays, natural disasters, holiday schedules, or a shipping carriers rescheduled delivery date implemented at their discresion. 

Orders sent back as refused, unclaimed, return to sender at customer's request, or as 'bad address' information provided us when the order was placed, note, when you place and order, you are agreeing to acceptance of the merchandise ordered, as well as providing accurate shipping information. These orders will incur an automatic 30% restocking fee and the remaining balance credited back to your account.

Any returned shipment as a result of an error on our part, the order will be reshipped at no cost to you.