- Placing an Order
- Order Processing
- Shipping Information
- Order Tracking
- Returns and Exchanges
- Color Selection and Ordering Policies
- Additional Shipping Information
- Cancellation or Change of Order
- Theft and Fraud
- Changes to Policy
PRIVACY & SECURITY
HSW Wigs LLC uses VeriSign/Norton Secured SSL encryption to protect your personal information and credit card secure from theft. Additionally, we will never distribute your personal information in any way other than to process your order. The information you supply us is protected and sent safely.
Full Security Policy
PLACING AN ORDER/PAYMENTS
Select the item(s) you wish to purchase by going to the product page, choose your quantity, color selection(s), "Add To Cart," checkout and that's it.
Order are pre-authorized only upon order placement. Your credit card will NOT be charged until your order begins processing. If, for any reason your order is cancelled, the pre-authorization will continue to show "pending," which will drop off your account in several business days, or as per your credit card bank's policy in realeasing funds to you.
PAYPAL PAYMENTS: We advise you have a VERIFIED account in order to avoid any possible delays or cancellation of your order.
We Accept The Following:
Both your billing and shipping information must be on file with your credit card issuing bank. If requesting shipment to an address other than your billing address, if the address is not able to be verified as on file with your credit card bank, we reserve the right to automatically ship your order to your billing address as the secure/verified address, or cancel your order.
Orders are processed Monday to Friday only. Orders placed by 10am CST begin processing the same business day, orders received after 10am CST begin processing the following business day.
- Standard shipping requires a 2-3 day processing time-frame prior to shipment. Items in stock generally ship the same business day.
- Express and Expedited Shipping begin processing the same business day if received by 10am CST.
In the case of styles or colors that may be on back-order/out of stock, we will notify you by email or telephone. You have the option of having item(s) shipped upon availability, change a color selection or cancel your order.
ORDERS ARE SHIPPED DISCREET FOR YOUR PRIVACY
- U.S. Orders over $50 Free [promo code: Freeship (Not able to be combined with other promotional offers or coupons.)
- Standard Shipping [5-8 Business Days] - $8.95
- Express Shipping [3-5 Business Days] - $30.00
- Expedited Shipping [1-3 Business Days] - $42.00
- Priority Air Mail Canada - [8-14 Business Days] - $29.95
- International Shipments - [Approximately 8-14 Business Days] Shipping and handing fees automatically calculated at checkout.
GROUND SHIPPING ONLY: Revlon and Louis Ferre brands as well as all wet wig care products
Note: We do not ship to APO or FPO addresses. Shipments to AK, HI, PR, and PO Boxes ship Standard Shipping only.
REGARDING INTERNATIONAL SHIPMENTS:
Customer is responsible for any additional duties, taxes or charges that Customs may charge you in your country of origin. Packages exceeding 2 pounds in weight or shipping to remote destinations may require additional shipping fees. You will be notified by email to inform you of any additional shipping charges prior to order processed or shipment.
Due to the nature of the hair industry, non U.S. orders are final sale and do not qualify for return or exchange. The items we sell are quality control checked prior to shipment.
International orders, we recommend using paypal as your method of payment to not delay processing or possible cancellation. Any shipments returned to us an undeliverable based on incorrect address, or shipments returned to us as unclaimed are subject to a 50% restocking fee.
Orders are shipped via UPS, Fed-Ex. and USPS Priority mail. International shipping via Priority Mail International.
Upon shipment of your order you'll receive an email containing your tracking number. Simply click on the tracking number link to follow your order transit. A signature is required at time of delivery.
EXCHANGES & RETURNS
We understand not every purchase might be perfect in terms of the style or color selection chosen. If in need of a return or exchange, use the link provided to review how to do so.
COLOR SELECTION AND ORDERING POLICIES
While our color swatches on product page(s) are displayed as best as possible for the wig brands we carry, keep in mind, there is simply no way to have any of the colors show as "true to life color or trucolor" as is said. Limitations such as monitor resolutions, lighting you are physically standing/sitting in when viewing, as well as a multitude of other subjective factors makes the realm of colors a difficult process in choosing.
Restocking fees are part and parcel in the hair industry, not only applicable to you, the customer, but to us as well, the distributor (by the manufacturers), restocking/reshipping fees do apply. They are not in place as a penalty or way for us to make "extra money," they are our agreed upon policy when you shop with us, are non-negotiable and will not be waived.
If in doubt of your color choice, please purchase a color ring or send us a hair sample for a complimentary color match ahead of time.
ADDITIONAL SHIPPING INFORMATION
We do not take responsibility, nor is a refund issued in the instance of order delays due to weather delays, natural disasters, holiday schedules, or a shipping carriers rescheduled delivery date implemented at their discresion.
Order sent back as "refused" or return to sender upon customer's request, when you place an order, you are agreeing to acceptance of the merchandise ordered. These orders will incur an automatic 50% restocking fee. For any "unclaimed" orders returned to us, you will be contacted to notify and arrange a reshipping cost. If you do not wish to have your order reshipped to you, a 50% restocking fee will be assessed and the remaining balance credited back to your account.
For any returned shipment as a result of an error on our part, the order will be reshipped to you at no cost.
In the instance a shipment does not arrive, yet the tracking information shows delivered, we consider the order delivered. For any claims of non-delivery, please contact the shipping carrier directly and provide them your tracking number. They will provide you the information necessary in how to file a "lost mail/package" report and investigate your claim. As signature confirmation is required upon delivery, any signature for an order other than the intended recipient is deemed as mail fraud by the party that signed.
CANCELLATION OR CHANGE OF ORDER
Once an order has been placed, it begins processing and are not able to be cancelled or modified. If a mistake was made in a style or color chosen, or you've changed your mind, you will need to wait until your order has been delivered. Once delivered, email us no later than 3-business days of your order delivery date to request an RA (Return Authorization). The return rstocking fees apply and will not be waived, including any refused shipments. As the distributor, we are charged restocking fees by the manufacturers to which is why restocking fees apply/exist.
THEFT AND FRAUD
If unhappy with our products or service, contact us directly. We are happy to work with you to resolve any issue. If we receive a notification of a chargeback (disputed) charge by your credit card company and you've not shown any effort or willingness to contact us prior to doing so, it indicates you are not willing to allow us to assist in resolution and your actions deemed under intent of theft/fraud. In kind, it gives us permission to issue you a bill for both your purchase amount and recovery fees in the amount of the reversal amount by your credit card company. As the customer, you are responsible for the bill to be settled within 30-days. If the bill is not paid, your information is placed with a third-party Collection Agency and your delinquent debt submitted to the three major credit bureaus. In some instances, depending on dollar amount, a police report is filed with your local department under charge of theft.
Theft and credit card fraud with not be tolerated. If you intend to purchase our products with the intent of creating a false chargeback, the process outlined will be followed, and or YOU WILL BE PROSECUTED.
CHANGES TO POLICY
HSW Wigs reserves the right to periodically make changes to our Store Policy and Returns & Exchanges Policy. Please check back for updates and or changes if you shop with us on a regular basis.